Orders & Shipping
Orders are delivered Monday to Friday between 8:30 am and 5pm US pacific time. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations and Same Day delivery is offered in select cities.
Customs clearance for international orders: Your order does not include VAT and customs fees. Accordingly, VAT and possible customs fees will be incurred upon delivery of your parcel.
Returns, Exchange, Cancellation & Refunds
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
- Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Please contact us at firstname.lastname@example.org to start a return process. Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.
You also have the option to exchange an eligible order instead of returning it for a refund. Please contact email@example.com to start an exchange process.
If you choose to cancel your order before we ship out, we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee.